Role Type
Full-time
Work Hours
Hybrid
Location
Kuala Lumpur
Description of Role
The Client Director is a pivotal leadership role responsible for ensuring ultimate client satisfaction and driving commercial growth within a key portfolio of accounts. This role will serve as the senior strategic partner for clients, lead and develop a team of Strategists, and be accountable for the portfolio's profitability and expansion. The core purpose is to deepen client relationships, secure long-term retention, and elevate Rhingle's value proposition with C-level stakeholders.
Key Responsibilities
Client Leadership & Satisfaction
- Act as the senior strategic sponsor for key accounts.
- Lead and deliver Quarterly Business Reviews (QBRs) and executive check-ins with strategic insight.
- Ensure delivery excellence and on-brief outcomes across creative, digital, events, and tech.
- Proactively identify risks, driving issue resolution, scope clarity, and expectation management.
Strategist Coaching & Performance
- Set and review quarterly performance goals with a team of Strategists, focusing on pipeline development, renewals, NPS/CSAT scores, and margin targets.
- Elevate strategy quality across the team, ensuring insight-led, ROI-anchored, and multi-channel integrated approaches.
- Conduct weekly pipeline reviews to assess client and deal hygiene, alongside forecast accuracy.
Growth & Ecosystem Development
- Identify, develop, and execute on upsell and cross-sell opportunities within the existing client portfolio to drive revenue growth.
- Collaborate closely with the CEO and COO on strategic business planning and alighed with Rhingle's growth vision.
Operations, Forecasting & Profitability
- Oversee account planning, resource forecasting, and budget management.
- Track profit margins for individual projects and the overall portfolio, ensuring profitability and implementing timely corrective actions.
- Standardize and ensure adoption of best practices for QBRs, account health dashboards, and renewal playbooks.
Requirements
- Minimum 8-12 years of experience in B2B or enterprise marketing, with regional market exposure.
- A proven track record in executive-level stakeholder management.
- Demonstrated ability to build and develop strategic partner ecosystems.
- Strong business and commercial judgment, with data-driven decision-making capabilities.
- Ability to maintain composure and perform effectively under pressure.
- Strong leadership and coaching abilities, with specific experience in managing, mentoring, and developing a high-performing team.